Privacy policy

Last updated: September 25, 2026

Natropathix operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Natropathix is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Financial Information:  We do not store customers’ card numbers or card security codes on the NatroPathix website. Card payments are handled by third party payment service providers. Information needed to process a payment is passed to the relevant provider through the checkout process. We retain order and transaction records, including the amount paid and payment status, so that we can fulfil orders, handle enquiries and maintain our accounts.
  • Contact details including your name, email address, telephone number, billing address and delivery address, where you provide them. We do not hold website account usernames, passwords or security questions.
  • Order information including the products you purchase, order dates, amounts paid, delivery details, and any returns, exchanges or cancellations. We do not store your card number or card security code.
  • Communications with us including information you provide when you email, telephone or otherwise contact us about an order or enquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

How We Use Your Personal Information

  • We collect contact, order and enquiry information directly from you when you place an order, contact us or otherwise provide it to us. Our website platform and service providers may also collect technical information when you visit or use the website, as described elsewhere in this policy.
  • Marketing and Advertising.  We send promotional emails about our products or services only where you have agreed to receive them or where we are otherwise permitted to do so. You can opt out of promotional emails using the unsubscribe link in an email or by contacting us.
  • Security and fraud prevention. We use the contact and order details you provide to help protect our website, process orders securely, and investigate suspected fraudulent or unauthorised activity. Card payments are handled by our payment service provider; we do not store customers’ card numbers or card security codes.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

·         Who we share Personal Information with: We share only the information needed to process payments, fulfil orders and deliver parcels with the service providers carrying out those tasks, including our website platform, payment provider and delivery service. We do not sell customers’ personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.  Information provided by you is stored and securely shredded after three years.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call  01625 549000 or email us at health@naturalpractices.co.uk or contact us at Natural Practices Clinic, Carr Lane, Alderley Edge SK9 7SL, United Kingdom. For the purpose of applicable data protection laws, we are the data controller of your personal information.

 

  • Body Whispers, Not Shouts

    Gentle formulas guided by early signals in energy, skin, mood and digestion, long before symptoms get loud.

  • Rooted in Naturopathic Practice

    Every blend is shaped by real clinical patterns and clear herbal actions, not trends or quick fixes alone, so we know they work!

  • Herbs Chosen With Intention

    Specific herbs are selected only after the needed herbal actions are clear, removing guesswork and respecting how the body works.

  • For Those Who Want to Understand

    Created for people and practitioners who want to learn the “why”, respond early and support the body with confidence.
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